Privacy Policy.

Information We Collect

We collect the information you give us through the forms on this website, and a small amount of information stored in your own browser.

Information you provide

• Table reservations: your name, phone number, email address, party size, date and time, and any occasion or notes you add.
• Private event, catering, gift card and careers enquiries: your name, email address, phone number, and the details you enter in the form (for example the date, number of guests, company name or message).
• Birthday club: your name, email address and the month and day of your birthday, if you choose to sign up.
• Allergies, dietary needs or accessibility needs you choose to tell us about.

Information stored in your browser

• Your cookie choice (“Essential only” or “Accept all”), so we don’t ask again on every page.
• Whether you have closed a sign-up pop-up, so we don’t show it again.

These settings stay in your browser’s storage on your device. They are not sent to us.

Information collected automatically

• Like most websites, the server that hosts this site may record standard access logs (such as IP address, browser type, the page requested and the time) for security and to keep the site running.

How We Use Information

We use the information we collect to:

• Receive, confirm and manage your table reservations.
• Reply to your enquiries about private events, catering, gift cards and jobs.
• Contact you about your booking or enquiry, including changes.
• Send birthday club emails, only if you signed up. You can unsubscribe at any time.
• Keep the website secure and working.
• Comply with legal obligations.

We do not use your personal information for any other purpose without your consent, except where the law allows it.

How We Share Information

We do not sell your personal information, and we do not give it to third parties without your consent, except:

• Where required by law: for example, when a court or public authority requires it, or when it is needed to protect someone’s life, body or property, as permitted under the APPI.
• Our hosting provider, which stores this website and the information sent through its forms on our behalf. We entrust data to it only so it can provide that service.

Cookies & External Transmission

At present, no analytics or advertising cookies or tags are active on this website.

If we turn on analytics or marketing tools in the future, they will load only after you choose “Accept all” in the cookie banner. If you choose “Essential only,” they will not load. This notice is given under the external transmission rules of Japan’s Telecommunications Business Act. The services we may use are:

• Google Analytics 4 (Google LLC) — pages viewed, referring page, device and browser information and an online identifier, to understand how the site is used.
• Google Ads (Google LLC) — pages viewed and an online identifier, to measure and show advertising.
• Meta Pixel (Meta Platforms, Inc.) — pages viewed, actions on the site and an online identifier, to measure and show advertising.
• Microsoft Clarity (Microsoft Corporation) — how pages are used (clicks, scrolling) and device information, to improve the site.
• Klaviyo (Klaviyo, Inc.) — the email address you enter in a sign-up form and pages viewed, to send the emails you asked for.

You can also block or delete cookies and site data through your browser settings.

Third-Party Services

Our Visit page shows a map embedded from Google Maps. When that page loads, your browser connects to Google, which receives information such as your IP address and browser information under Google’s own privacy policy. Links from our site to third-party websites are provided for convenience; we are not responsible for their content or practices.

Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy, to comply with legal obligations, and to resolve disputes. When we no longer need it, we delete it.

Security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, and we supervise anyone we entrust it to. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Your Rights & Choices

Under the APPI, you may ask us to:

• Tell you the purposes for which we use your personal information.
• Disclose the personal information we hold about you.
• Correct, add to or delete information that is inaccurate.
• Stop using or delete your information, or stop providing it to third parties, where the law allows.
• Stop sending you emails (use the unsubscribe link, or email us).

To make a request, email info@sunmoondining.com. We may need to confirm your identity before we act on it, and we will reply without undue delay.

Children’s Privacy

Our forms are meant to be used by adults. If you believe a child has sent us personal information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and post the new version here.

Contact Us

Questions, concerns, or requests about this policy or your personal information? We’re happy to help.